LEGAL REFERENCE

Your privacy is how we operate

At poipet, we protect your account details, payment records and gaming history with the same care we put into your lobby experience. This policy explains exactly what we...

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Privacy Policy Framework

poipet operates under privacy principles aligned with applicable regulations in supported regions. We collect personal information — your name, email, phone number, payment method and gaming preferences — to run your account, process transactions via DANA, OVO, GoPay and QRIS, prevent fraud, and comply with local requirements. We do not sell your data to third parties. Your information stays with us and

our service partners who help deliver the platform. You can request access, correction or deletion of your personal data by contacting our team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions & Requests

Email Support Send privacy concerns, data access requests or correction inquiries to our dedicated privacy team. We respond within 5 business days to all formal requests.

Account Settings Manage your personal data, communication preferences and login security directly from your account dashboard. Changes apply immediately across all your sessions.

Live Chat Chat with our support team about privacy questions during your session. They can guide you through data requests or explain how your information is used.

WHY THIS PLATFORM

How We Earn Your Privacy Trust

Encrypted Connections

All data between your device and poipet travels over secure SSL/TLS encryption. Payment details for DANA, OVO, GoPay and QRIS are never stored unencrypted on our servers.

Third-Party Audits

We undergo regular security reviews by independent firms to verify encryption strength, access controls and compliance with data-protection standards in supported markets.

Limited Staff Access

Only authorized employees with a business need can view your personal data. All access is logged and monitored. Staff sign strict confidentiality agreements.

Fraud Prevention Systems

We use automated tools to detect unusual account activity and suspicious payment patterns. These systems protect your account and reduce unauthorized access.

Retention Limits

We keep your data only as long as needed to serve you, comply with law, and resolve disputes. Inactive accounts are reviewed annually for data cleanup.

Transparent Policies

This privacy policy is reviewed and updated yearly to reflect new laws and platform changes. We notify you of material updates before they take effect.

BENCHMARKED

Privacy Consistency Across poipet

Web Account

Desktop and mobile-web sessions share the same privacy protections. Your data stays encrypted whether you access poipet from a browser or app.

App Installation

The poipet app uses identical encryption and data handling as the web version. App permissions are limited to what the platform genuinely needs to function.

Payment Methods

DANA, OVO, GoPay and QRIS transactions flow through the same secure gateway. Your payment details never appear in your gaming history or account logs.

Live Dealer Sessions

Video streams from live tables do not record your face or personal data. Only your account ID is logged when you join a game for security verification.

Sportsbook Activity

Your betting history and sports preferences are private between you and poipet. We do not share your wagering patterns with external analytics firms.

Slot & Casino Lobbies

Game selection history and session time are stored locally on your device first, then synced to your account profile for convenience across devices.

Support Tickets

All support conversations are encrypted and archived. Only the staff member assigned to your case can view your message thread and attached documents.

AT A GLANCE

How This Privacy Policy Protects You

Device-to-Server Encryption Every action you take on poipet — logging in, placing a bet, requesting a withdrawal — travels through SSL/TLS encryption. Hackers cannot intercept your data in transit.

Payment Data Separation Your DANA, OVO, GoPay and QRIS payment details are stored separately from your gaming activity. A breach in one system cannot expose your financial information.

No Unsolicited Marketing We only email or message you about account updates, promotions and security alerts if you've chosen to receive them. You can opt out from any communication anytime.

Fraud Detection & Response Automated systems flag suspicious login attempts, unusual spending patterns and payment anomalies. We alert you immediately and help secure your account.

Automatic Session Timeout Your poipet session expires after 30 minutes of inactivity. This protects you if you leave your device unattended at a café or shared space.

Two-Factor Authentication Add a second layer of security with SMS or email verification when signing in from a new device. We never send 2FA codes via unsecured channels.

Privacy Policy Questions Answered

No. We do not sell your name, email, phone number, account details or gaming history to third parties for advertising or marketing. We share data only with service providers who help run the platform under confidentiality agreements.

We retain your account data for 12 months after closure to handle refunds, resolve disputes and comply with anti-money-laundering regulations. After that, we delete your personal data unless law requires us to keep it longer.

Yes. All payment transactions are encrypted end-to-end. Your payment method details never appear in unencrypted form on our servers or logs. Payment processors handle the final transaction securely.

We conduct regular security audits and monitor for breaches continuously. If unauthorized access occurs, we notify affected users within 24 hours, advise you to change your password and offer credit monitoring if payment data was compromised.

Yes. You have the right to request a complete copy of your personal data. Contact our privacy team via email and we'll send you a file within 10 business days containing all records we hold in your name.

The app requests location permission only to verify you're in a supported region for gaming. We do not track your movements or share location with third parties. You can disable this in your device settings anytime.

Log into your account and visit Account Settings to update your email, phone number, address or payment method. For corrections to identity documents, contact support with proof of the correct information.